Privacy Policy

Information We Collect

We collect the following types of information when you interact with our Site.

Information You Provide Directly

When you browse, create an account, make a purchase, subscribe to communications, or contact us, you may provide:

• Name, email address, phone number, and mailing address
• Billing and shipping information
• Account login credentials
• Communication preferences
• Customer service correspondence
• Responses to surveys, promotions, or contests

Information Collected Automatically

When you visit the Site, we automatically collect certain device and usage information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general location data (city/region level)
• Cookies and similar tracking technologies (see Section 5)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing, shipping, and order confirmations
• Communicate with you about your account, orders, and customer service inquiries
• Send marketing and promotional communications (email and SMS) that you have opted into
• Improve and optimize the Site, including analytics and performance monitoring
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our Terms of Service

SMS / Text Messaging

By providing your phone number and opting in through our website (such as a welcome popup or during checkout), you consent to receive text messages from IVUSE+. These may include promotional messages, order confirmations, shipping updates, refill reminders, and other transactional communications.

• Message frequency varies. You may receive up to 10 messages per month depending on your order activity and communication preferences.
• Message and data rates may apply. Consult your wireless carrier for details about your messaging plan.
• You can opt out at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further texts unless you re-subscribe.
• For help, reply HELP to any message or contact us at support@ivuseplus.com.

Carriers are not liable for delayed or undelivered messages. Our SMS program is subject to our Terms of Service and this Privacy Policy.

Email Marketing

If you subscribe to our email list through the Site, we use Omnisend to deliver marketing emails, automated sequences, and transactional notifications. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly at support@ivuseplus.com.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, analyze traffic, and improve your experience. The technologies we use include:

• Shopify cookies for Site functionality, cart management, and checkout
• Google Analytics (GA4) to collect anonymized data about Site traffic, user behavior, and performance metrics
• Omnisend cookies to deliver targeted email campaigns and track engagement

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality.

We do not respond to Do Not Track (DNT) signals, as there is no industry standard for compliance.

Third-Party Services

We use the following third-party services to operate and support the Site. Each service has access only to the information necessary to perform its function and is bound by its own privacy practices.

When you use a third-party financing option such as CareCredit or Cherry, your financial information is collected and processed directly by that provider. We do not receive, store, or have access to your full payment account details through those services.

We encourage you to review the privacy policies of these third-party services before providing them with your information.

Payment Information

All payment transactions on the Site are processed through secure, PCI-compliant payment processors. We do not store your full credit card number, CVV, or other sensitive payment data on our servers. Shopify handles payment encryption and tokenization during checkout.

For third-party financing (CareCredit, Cherry), payment data is collected and managed entirely by those providers.

Protected Health Information (HIPAA)

IVUSE+ offers telehealth and medical services through licensed healthcare providers. Any protected health information (PHI) you provide during a medical consultation, screening, or treatment interaction is collected and managed by our affiliated healthcare providers, not through the Shopify storefront.

PHI is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate HIPAA Notice of Privacy Practices, available at: HIPAA Notice of Privacy Practices.

Your Rights Under the CCPA

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete. You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Sale. We do not sell your personal information. Because we do not engage in the sale of personal data, there is no need to submit an opt-out request.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at support@ivuseplus.com or call (404) 445-6896. We will verify your identity before processing your request and respond within 45 days as required by law.

For more information, you may also review our CCPA disclosure.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption across the Site, secure payment processing, and restricted access to personal data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active, as needed to provide you services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request in accordance with applicable law.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@ivuseplus.com and we will take steps to delete that information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us:

IVUSE Plus
141 Mangum St SW, Ste 204
Atlanta, GA 30313

Email: support@ivuseplus.com
Phone: (404) 445-6896