Refund policy

Last updated: November 10, 2026

REFUNDS AND RETURNS

All sales are final once an order ships. We don't accept returns on any product, and prescription and compounded products can't be returned once they're dispensed.

If something's wrong with your order, we'll fix it. A wrong item, damage or a quality problem gets a replacement first. Email us within 24 hours of delivery so we can sort it out.

If your order is delayed in transit, email us and we'll look into it. If we can't ship your order by the date we gave you, we'll email you with a new date. You can wait for it or cancel for a full refund.

Every order is charged when you place it, then reviewed by a licensed provider. For prescription orders, we collect your payment as your payment agent and pay the pharmacy and medical group on your behalf. The provider's decision determines what happens next:

• Provider declines your order: you're refunded in full to your original payment method within 5 to 10 business days, depending on your bank. We'll tell you the provider's reason.
• Provider removes one compound from your order: you can swap it for another at the same price, or take a partial refund and move to the smaller tier. We offer the swap first. The partial refund is the last resort.

Changed your mind before it ships? A one-time order that hasn't been fulfilled can be cancelled within 24 hours of placing it.

Questions? Email support@ivuseplus.com or call (404) 445-6896.