Terms of service
Last updated: November 10, 2026
1. ACCEPTANCE OF TERMS
This website is operated by IVUSE, LLC ("IVUSE+," "we," "us," or "our"). By accessing or using www.ivuseplus.com (the "Site"), placing an order, creating an account, or using any of our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use the Site.
These Terms apply to all users of the Site, including visitors, customers, and any person who accesses the Site in any capacity.
Any new features, tools, or services added to the Site will also be subject to these Terms. We reserve the right to update or modify these Terms as described in Section 16. Your continued use of the Site following any changes constitutes acceptance of those changes.
2. ELIGIBILITY
By using this Site, you represent that you are at least 18 years of age and are the age of majority in your state or jurisdiction of residence. You may not use the Site for any unlawful or unauthorized purpose, and you agree not to violate any applicable laws in connection with your use of the Site or our services.
Certain products and services offered through the Site, including prescription medications and telehealth consultations, may have additional eligibility requirements. Access to these products and services is subject to medical evaluation and provider approval.
In some states, state rules require a video visit with a licensed provider before an order can be approved.
3. PRODUCTS & SERVICES
IVUSE+ operates the Site, which offers wellness products and supplements and gives you access to telehealth services and prescription medications provided by independent licensed providers and licensed pharmacies, as described in Section 4A. Certain products are available only through the Site and may have limited availability.
All telehealth consultations and medical services are provided by an independent medical group of licensed healthcare providers. IVUSE+ facilitates access to these services but does not practice medicine, provide medical advice, or guarantee any specific treatment outcomes.
Compounded medications are prepared by a licensed pharmacy for an individual patient based on a prescription. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness, or quality.
We do not guarantee any results. Treatment outcomes are individualized and cannot be predicted. Product and service descriptions are for informational purposes only and do not constitute medical advice.
The Site and our providers are not for medical emergencies. If you think you are having a medical emergency, call 911.
We make every effort to display product information, images, and colors accurately. However, we cannot guarantee that your device's display will render colors or details exactly as intended.
We reserve the right to limit sales of any product or service to any person, geographic region, or jurisdiction, and to discontinue any product at any time without notice. Pricing and product descriptions are subject to change at our sole discretion.
4. ORDERS & PAYMENT
By placing an order through the Site, you authorize IVUSE+ to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.
Orders for prescription products are charged when placed, with IVUSE+ acting as your payment agent under Section 4A, and then reviewed by a licensed provider. If the provider declines an order or removes a product from it, you will receive a refund or swap as described in our Refund Policy.
We reserve the right to decline to process any order, including orders that appear to be placed by dealers, resellers, or distributors, or orders containing inaccurate or incomplete information. Whether a prescription product is approved, prescribed, or dispensed is decided only by the provider and the pharmacy. If we cancel an order, we will attempt to notify you using the contact information provided at the time of purchase.
You agree to provide current, complete, and accurate purchase and account information for all orders. You are responsible for keeping your payment and contact information up to date.
Third-party financing options (such as CareCredit and Cherry) are available for certain services. When you use a third-party financing provider, your financial information is collected and processed by that provider and is subject to their terms and privacy practices.
4A. PRESCRIPTION ORDERS AND PAYMENT AGENT
(a) Who provides what. Prescription products offered on the Site are prepared and dispensed by a licensed pharmacy, and only after a licensed provider in an independent medical group has reviewed your order and decided whether treatment is appropriate for you. IVUSE+ does not prescribe, compound, or dispense any medication.
(b) Payment agent. When you place an order for a prescription product, you authorize IVUSE+ to act as your limited agent for the sole purpose of collecting your payment and paying the pharmacy and the medical group on your behalf for the products and services you ordered. IVUSE+ does not take ownership of any prescription product at any time.
(c) Provider decision. The provider may approve your order, remove a product from it, or decline it. Approval is not guaranteed. If the provider declines your order or removes a product, the refund or swap described in our Refund Policy applies.
(d) Your health information. Medical information you provide for provider review is handled as described in our HIPAA Notice of Privacy Practices and our Privacy Policy.
5. SUBSCRIPTIONS & RECURRING BILLING
Certain products and services on the Site are offered on a subscription or recurring basis. By enrolling in a subscription, you authorize IVUSE+ to charge your payment method at the prices, frequency, and dates specified at the time of enrollment until your subscription is fulfilled or you cancel.
You may cancel a subscription through your subscriber portal (linked in every order confirmation email) or by contacting us at support@ivuseplus.com. Build Your Stack subscriptions have a two-order minimum: you can cancel any time after your second order ships, and skipped or delayed orders don't count toward it. Cancellations take effect at the end of the current billing cycle. For example, if you cancel after your second order ships and before your next billing date, you will not be charged for a third order. You will not be charged for subsequent cycles after cancellation is processed. See our Refund Policy for cancelling one-time orders.
We reserve the right to modify subscription pricing, frequency, or availability. If we make a material change to your active subscription, we will notify you before the next billing date.
6. SHIPPING & DELIVERY
We ship to addresses in the United States only. Shipping times vary depending on the product and your location. Estimated delivery dates are not guaranteed. We are not responsible for delays caused by carriers, weather, or other circumstances outside our control. If we cannot ship your order by the date we gave you, we will email you with a new date, and you may choose to wait or cancel for a full refund.
Risk of loss and title for non-prescription items purchased from the Site pass to you upon delivery to the carrier. Prescription products are shipped by the pharmacy, and risk of loss and title pass according to the pharmacy's terms. Even so, if your order arrives wrong, damaged, or with a quality problem and you tell us within 24 hours of delivery, we will handle it as described in our Refund Policy. It is your responsibility to provide an accurate shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Certain products, including prescription medications, may have specific shipping requirements, such as cold shipping. See our Shipping Policy for details.
7. REFUNDS & RETURNS
Orders are not refundable once shipped, except as described in our Refund Policy. Prescription medications and compounded products cannot be returned once dispensed. Refunds for prescription orders are paid to your original payment method by IVUSE+ as your payment agent.
To report a wrong, damaged, or quality issue, contact us within 24 hours of delivery. To request a refund, replacement, or credit, contact us at support@ivuseplus.com or call (404) 445-6896. Full details are in our Refund Policy.
8. ACCOUNT RESPONSIBILITIES
When you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree to provide accurate, current, and complete information when creating your account and to update your information as needed to keep it accurate. We reserve the right to suspend or terminate any account that we believe has been compromised or is being used in violation of these Terms.
9. ELECTRONIC COMMUNICATIONS
Electronic records. By using the Site, you agree that we may provide agreements, notices, disclosures, and other communications to you electronically, including by email and through your account, and that these satisfy any legal requirement that such communications be in writing.
Order and account messages. If you place an order or create an account, we may send you messages about it, such as order confirmations, shipping updates, subscription billing notices, and provider-review updates, by email and, if you have given us a mobile number for this purpose, by text message.
Marketing messages. We send marketing emails and text messages only if you opt in separately. Consent to receive marketing is not a condition of any purchase. You can opt out at any time as described in our Privacy Policy, and the terms of our text messaging program are shown when you sign up.
Security. Communications sent over the Internet carry inherent risks. We cannot guarantee the privacy or security of information sent to or from the Site by email, text, or other electronic means.
10. INTELLECTUAL PROPERTY
All content on the Site, including text, graphics, logos, images, product descriptions, page layouts, and software, is the property of IVUSE+ or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, display, or create derivative works from any content on the Site without our express written permission. The IVUSE+ name, logo, and all related marks are trademarks of IVUSE+ and may not be used without authorization.
11. PROHIBITED USES
In addition to the restrictions outlined elsewhere in these Terms, you are prohibited from using the Site or its content for the following purposes:
- Any unlawful activity or solicitation of unlawful acts
- Violating any applicable local, state, national, or international law or regulation
- Infringing upon our intellectual property rights or the rights of others
- Harassing, abusing, defaming, or discriminating against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
- Submitting false, misleading, or fraudulent information
- Uploading or transmitting viruses, malware, or any destructive code
- Collecting, tracking, or harvesting the personal information of others
- Spamming, phishing, scraping, or any form of automated data collection
- Interfering with or circumventing the security features of the Site
We reserve the right to terminate your access to the Site for violating any of these prohibited uses.
12. DISCLAIMERS
The Site and its content are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the extent the law allows these disclaimers. Prescription products are prepared by licensed pharmacies and are subject to their legal obligations. Nothing in these Terms limits any warranty or right that cannot be limited by law.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that any results obtained from the use of the Site will be accurate or reliable.
Medical and health-related information on the Site is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider with any questions about a medical condition.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, IVUSE+, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost data, or any similar damages arising from your use of or inability to use the Site, any products or services purchased through the Site, or any content posted or made available through the Site.
Nothing in these Terms limits liability for death or personal injury caused by negligence, gross negligence, or willful misconduct, or any liability that cannot be limited by law.
In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless IVUSE+ and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, service providers, and employees from any claim, demand, or damages, including reasonable attorneys' fees, to the extent caused by your breach of these Terms, your violation of any law, or your infringement of any third-party rights.
15. GOVERNING LAW & DISPUTES
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
16. CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms by posting updates to the Site with a new "Last updated" date. If we make a material change, we will email the address on your account before the change takes effect. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
The most current version of these Terms will always be available on this page. You can request a prior version by emailing support@ivuseplus.com.
17. CONTACT
Questions about these Terms should be directed to:
IVUSE, LLC
141 Mangum St SW, Ste 204
Atlanta, GA 30313
Email: support@ivuseplus.com
Phone: (404) 445-6896